Refund & Return Guarantee

Effective Date: 1 January 2026

1. Our Uncompromising Commitment At Xenjura, we engineer our clinical formulations to outpace industry standards. We are highly confident in the efficacy and universal safety of our Retinol Eyeroller Serum. Therefore, every single retail acquisition is automatically backed by our custom 12-Month Premium Warranty and Satisfaction Guarantee.

2. Eligibility for Returns If our formulation does not perfectly align with your physiological expectations or if you experience a manufacturing anomaly within 12 months of your purchase date, you are eligible for a full refund or a pristine replacement.

3. The Return Protocol To initiate a return, please adhere to the following elegant process:

• Email our Client Concierge at contact@xenjura.store with your unique Order ID and a brief explanation of the issue.
• Our support team will verify your parameters within 24 hours and provide you with a pre-paid return shipping label (for domestic orders).
• Securely package the item and hand it over to the designated courier.

4. Refund Processing Dynamics Once our quality assurance facility receives and inspects the returned item, your refund will be processed immediately. Funds will be returned to your original payment method within 5 to 7 operational days, depending on your financial institution’s processing metrics.

5. Wholesale Return Exceptions Please note that B2B and wholesale enterprise allocations are subject to different return clauses governed by the specific corporate contract. Wholesale returns are only accepted in the case of verified freight damage or mass manufacturing defects.