Shipping & Delivery Policy

Effective Date: 1 January 2026

1. The Xenjura Fulfillment Standard We believe that luxury extends beyond the formulation; it includes the unboxing and delivery experience. Xenjura ensures that every order is handled with clinical precision, packed securely to protect the structural integrity of the product, and dispatched rapidly.

2. Amazon Prime Integration Network To guarantee immaculate and rapid delivery, all Xenjura consumer orders are routed through our specialized Amazon Prime integration network. This ensures that your premium skincare products are handled in climate-controlled environments and dispatched via priority tracking metrics.

3. Processing & Delivery Timelines

• Order Processing: Standard retail orders are processed within 24 operational hours.
• Domestic Delivery (USA/UK/EU): Once dispatched, expect your package to arrive within 2 to 4 business days.
• Wholesale Corporate Orders: B2B pallets and bulk allocations follow a separate logistical path. Freight timelines will be communicated directly by your assigned corporate concierge.

4. Tracking Your Formulation Upon successful processing, an automated email containing your priority tracking parameters will be sent to your registered email address. This allows real-time visibility from our fulfillment matrix directly to your doorstep.

5. Damaged or Lost Transits In the rare event that your package is damaged during transit or deemed lost by the courier, please contact our support hub at contact@xenjura.store within 48 hours of the delivery date. We will initiate a priority replacement protocol to ensure your standard of care is uninterrupted.